FAQ
FAQ
Shipping & processing
How fast do you ship? Most orders ship within 3 business days.
Can it take longer? Yes. Special orders, preorders, or low-stock items may take longer. On rare occasions, processing can take up to 30 days.
Where can I find full shipping details? Add link here: [Shipping Policy]
Free shipping
Do you offer free shipping? Yes.
- Retail: Free shipping on orders over $30
- Wholesale: Free shipping on orders over $100
(Thresholds apply before taxes and are shown at checkout.)
Refunds & returns
Do you accept returns? We do not accept physical returns (these are food/treat items).
What if there’s an issue with my order? If your order arrives damaged, missing items, or incorrect, contact us and we’ll help with a replacement, store credit, or refund depending on the situation.
Add link here: [Refund & Returns Policy]
Product basics
What does “single-ingredient” mean? It means exactly what it sounds like: one ingredient, clearly labeled, with no fillers.
Where are your ingredients sourced? Most of our products are USA-sourced. A small number are sourced outside the U.S. when that’s the best or only option, including:
- Smelt from the Great Lakes (via Canada)
- New Zealand green-lipped mussels
- Sardines from Malaysia
Do you outsource processing? No. Our treats are processed in-house by our team, so we can stand behind the quality of what goes out the door.
The “shock factor” questions
Why do you sell rabbit heads (and other whole-animal treats)? Because a lot of usable parts get left out of mass production. We buy what would otherwise go unused and turn it into high-value treats. It’s about honoring the whole animal and using more of it responsibly.
Also: dogs don’t think it’s weird. They think it’s amazing.
Are bones safe for pets? It depends.
- Cooked bones are not recommended. Cooking can make bones more brittle and more likely to splinter.†
- Uncooked/raw bones are different and many raw feeders use them, but every pet is different and chewing style matters.†
If you’re unsure, start with smaller items, supervise closely, and talk to your vet.
Are fur or feathers “okay”? In nature, many carnivores consume parts like fur/feathers along with prey. Some nutrition researchers describe these as a form of “animal fiber” that can contribute to gastrointestinal function.‡
That said, tolerance varies by pet. Start slow, supervise, and discontinue if your pet shows any signs of GI upset.
Storage
How should I store treats?
- Store in a cool, dry place
- Keep treats in the sealed bag until you’re ready to use them
- Reseal tightly after opening
What’s the shelf life? We focus on freshness and proper storage. If you have questions about a specific product or batch, email us.
Safety
Do I need to supervise my pet? Yes—always supervise while your pet is enjoying treats.
What’s the biggest risk you’ve seen? The #1 issue is an overly excited pet trying to swallow too fast. These are real, whole-food treats—make sure your pet chews.
If your pet tends to gulp, consider:
- choosing smaller pieces
- holding the treat while they chew
- feeding in a calm environment
If your pet ever shows signs of choking or distress, seek veterinary help immediately.
Wholesale
Do you offer wholesale? Yes. Email us at info@frostfang.com and we’ll send details.
Still have questions?
Email us anytime at info@frostfang.com.
Sources
† American Kennel Club: https://www.akc.org/expert-advice/health/what-to-do-dog-eats-chicken-bone/
† VCA Hospitals: https://vcahospitals.com/know-your-pet/why-bones-are-not-safe-for-dogs
‡ Depauw et al. (Animal fiber concept): https://www.researchgate.net/profile/Sarah-Depauw/publication/236860243_Animal_Fibre_A_Key_Factor_for_Gastrointestinal_Health_in_an_Obligate_Carnivore_the_Cheetah/links/00b495199e88aec376000000/Animal-Fibre-A-Key-Factor-for-Gastrointestinal-Health-in-an-Obligate-Carnivore-the-Cheetah.pdf
‡ Molecular recalcitrance of hair passing through a canid digestive system: https://pmc.ncbi.nlm.nih.gov/articles/PMC7582638/